Legal
Version 2.9 · Last updated: 2026-09-26
RosenVows is a service operated by Mohamed El Assri, Bahnhofstrasse 14, 3904 Naters, Switzerland. RosenVows is currently a brand and service operated by an individual; it is not an incorporated or registered company.
Contact: hello@rosenvows.com.
These Terms govern the use of the RosenVows website, apps and services by couples, guests and other consumers. Professional wedding planners are additionally subject to the Wedding Planner Partner Terms and the Wedding Planner Data Processing Agreement, available at /planner-terms and /planner-dpa.
You must create an account to purchase and manage invitations. You are responsible for keeping your account credentials secure and for providing accurate information. Some features (such as viewing a public invitation, submitting an RSVP or using the free planner in guest mode) do not require an account.
RosenVows currently offers:
The exact features, prices and availability shown in the product pages and at checkout at the time of purchase are authoritative.
Google Contacts import is offered for Save the Date and Digital Invitation where available, and not for Smart Invitation or printed-only products. The feature is optional. You choose whether to connect your own Google account and which contacts to add to your wedding guest list. RosenVows requests read-only access and does not edit or delete your Google Contacts. Importing a contact does not automatically send that person an invitation or message; any sharing or sending action remains separate and under your control.
Where supported in the iOS app, iPhone Contacts import uses Apple's system contact picker. You choose the specific people to add; RosenVows receives only the selected contact details and does not automatically copy the full iPhone address book.
When you add another person's contact details to a wedding guest list, whether manually, by CSV, from Google Contacts or from iPhone Contacts, you are responsible for using those details lawfully and only for legitimate wedding-related purposes. You must not use the guest-list tools for spam, unrelated marketing or other misuse of personal data. The processing of guest and imported contact information is described in the Privacy Policy.
The price applicable to a RosenVows product order is the price shown at checkout, including any applicable discounts. Taxes and shipping costs, where relevant for physical products, are shown before payment. RosenVows product payments are processed securely by the configured payment provider; an order is complete when payment is confirmed. We make no pricing guarantees beyond what the checkout displays for your specific order.
Professional Planners may separately use Planner Pro to issue invoices, record deposits or installments and provide their own external payment links for wedding-planning services. Those service fees are owed under the Planner-client relationship. An external Planner payment link is not a RosenVows checkout, and RosenVows does not become the merchant, payment processor or contracting party for those planning-service fees merely because the platform records the invoice, link or payment status.
Digital invitations, planning tools and Live Wall access are available immediately after purchase. Creating an account, signing in or accepting these Terms does not by itself waive any statutory withdrawal right. RosenVows does not rely on general Terms acceptance as an express waiver for digital content or services.
Where applicable consumer law grants a withdrawal right, you may withdraw without giving a reason within 14 days of concluding a digital-content or service contract, or of receiving eligible physical goods. For separately delivered goods in one order, the period generally starts on receipt of the last item. Mandatory longer periods and other protections remain unaffected. Personalised goods are subject to the exception in section 7.
To withdraw, send an unambiguous declaration to hello@rosenvows.com or to the operator's postal address in section 1. You may also use Withdraw from a contract in the website footer (/withdraw-contract): enter your name, confirmation email and order or part-of-order details, review them and select Confirm withdrawal. No account or reason is required. We record receipt and send an acknowledgement by email; acknowledgement is not a decision on refund eligibility. Sending the declaration before the deadline is sufficient.
For a valid statutory withdrawal, we reimburse the payments covered by that right, including eligible standard outbound delivery costs, without undue delay and within 14 days after notice, using the original payment method unless otherwise agreed. For eligible goods we may withhold reimbursement until the goods are returned or you provide evidence of return, as permitted by law. Return eligible goods within 14 days of your declaration; contact us for return instructions. You bear direct return costs unless we agreed otherwise or the return concerns a defect for which we are responsible. Nothing here reduces mandatory rights.
14-Day Satisfaction Guarantee: for standalone Save the Date and Digital Invitation purchases, if you are not satisfied with your digital purchase, contact RosenVows within 14 days of the purchase date and RosenVows will refund the amount paid for that eligible digital product. This voluntary guarantee is additional to mandatory consumer rights. It does not apply to Smart Invitation bundles, personalised printed cards, print or delivery charges, Master Sample Packs, fraudulent requests, or repeated/refund abuse.
For technical problems, contact us so we can resolve them. Mandatory remedies for non-conforming products or services remain available.
Printed invitation cards are custom-manufactured to your specifications. Under applicable consumer law, personalized goods are generally not subject to the standard withdrawal/return right once production has begun.
This never affects your mandatory rights regarding defective products, damage in transit, non-conformity, or incorrect fulfilment attributable to RosenVows or its printing provider — see section 11.
Physical orders follow this sequence:
Production does not begin automatically at checkout. If you notice an error in your order, contact us as quickly as possible — before production submission we can usually still correct or cancel it.
You are responsible for checking the personalized information you submit for printing — names, dates, spelling, and layout — before completing your order. RosenVows prints the design you approved. If a printed order reproduces an error that was present in the design you approved, a free reprint is not owed; we will still try to find a fair solution. This does not limit your rights where the error was caused by RosenVows or the printing provider.
Minor variations between on-screen colors (RGB) and printed inks (CMYK), and subtle natural variations in paper stock, are inherent to printing and are not defects. This section is never used to excuse genuine manufacturing defects such as misprints, misaligned cutting or incomplete finishing.
If physical goods arrive damaged or with a manufacturing defect, please contact hello@rosenvows.com promptly — ideally within 14 days of delivery — with photos of the issue so we can resolve it quickly. Verified defects are remedied with a replacement reprint or another appropriate remedy. This reporting guidance is operational; it does not shorten or extinguish any mandatory statutory warranty rights you have.
Physical products are shipped to the destinations offered at checkout. The available destination countries, shipping methods and costs for your order are shown before payment; digital products are available worldwide.
The Live Wall lets event guests upload photos and messages. Content is generated by guests; the event host (the couple or their planner) has moderation tools to hide or remove content. Prohibited content (unlawful, infringing, harassing or otherwise inappropriate material) may be removed, and can be reported to us for removal. Guests are responsible for having the rights to the content they upload.
Live Wall posts are removed from the application by a daily process three months after the wedding date. We attempt reminders 30 and 7 days beforehand; failed removals are retried. Download media you want to keep before that date. Removal from the application does not itself erase every hosted file or backup. Base44 storage-level deletion is a separate process; contact hello@rosenvows.com to request it. See Privacy Policy section 10.
Do not upload harassment, threats, hate, sexually explicit or illegal content, or media you lack permission to share. Use a post or comment's options to report content to RosenVows or block a contributor from your view. Hosts can require approval and ban contributors from their Live Wall; RosenVows can remove content and impose service-wide restrictions. To raise a safety concern or contest a restriction, contact hello@rosenvows.com. Older anonymous posts without a reliable contributor identity can be reported or hidden individually; a person cannot be reliably identified from a display name alone.
Verified customers may attach photos and one short video to a review, for example of their printed invitations. This is optional.
Your media is published only if you explicitly consent to public display of media — a separate consent from allowing us to publish your written review — and only after RosenVows has reviewed each file. You keep your rights to your media and grant RosenVows the limited right to display it alongside your review on our website and channels for as long as the review is published. You may withdraw that consent or ask us to delete your media at any time, independently of the written review.
Review media is stored separately from Live Wall content and is not deleted by the Live Wall 3-month retention rule.
You retain your rights to the original content you upload — photos, texts, documents and designs. You grant RosenVows the limited, non-exclusive rights necessary to host, process, display and deliver that content as part of the service (for example showing your photos on your invitation and Live Wall, or transmitting your approved design to the printing provider). RosenVows does not claim ownership of your wedding photos or documents.
You may not use RosenVows for unlawful content, harassment, distributing malware, unauthorized access attempts, impersonation, infringement of others' rights, misuse of guest data, spamming, or attempts to bypass security or permission controls.
We work to keep published invitations and the platform reliably available and will announce planned maintenance where practical. We do not guarantee uninterrupted availability and are not responsible for temporary interruptions beyond our control.
To provide support, authorized RosenVows personnel may access, view and edit the content of your invitation and planner on your behalf. Such access is restricted to authorized personnel and used only to assist you.
To the extent permitted by law, RosenVows' liability for slight negligence is limited to the amount you paid for the service, and RosenVows is not liable for indirect or consequential damages. Nothing in these Terms excludes or limits liability that cannot legally be excluded — including liability for intent or gross negligence, or your mandatory consumer rights.
RosenVows may suspend or terminate accounts for security reasons, fraud, unlawful use or serious violations of these Terms. In case of termination, published invitations you have paid for remain available for their intended use unless the violation directly concerns them, and your data is handled as described in the Privacy Policy, including its retention section.
These Terms are governed by Swiss law, and the courts at the operator's Swiss domicile have jurisdiction — except where mandatory consumer-protection law or mandatory jurisdiction rules of your country of residence provide otherwise. If you are a consumer in the EU or another jurisdiction with mandatory protections, those protections and forums remain available to you.
We may update these Terms. The version and last-updated date are shown at the top of this document. We will notify registered users of material changes; continued use after a material change constitutes acceptance where the law allows, and new purchases are always governed by the version accepted at checkout.
Professional wedding planners may use RosenVows to prepare and send service proposals and planning contracts to prospective or existing clients through secure client links. The commercial relationship and any planning-services agreement are between the Planner and the client. RosenVows provides the software and record-keeping infrastructure and is not a party to, agent for, guarantor of, or legal adviser in relation to the Planner's services or contract terms.
When a client accepts a proposal or signs a contract through RosenVows, the platform records the response against the exact document version. For native electronic contract signing, the evidence may include the typed signer name, signer email, server timestamp, the cryptographic hash of the exact contract version, the consent version, device/browser user-agent information and, where available, a one-way hash derived from the connection IP address rather than the raw IP address.
A contract version is frozen when it is sent. Later edits require a new version and do not silently alter the version already sent or signed. A signed contract cannot be rewritten through the normal portal workflow.
The native RosenVows signing flow records a standard electronic acceptance. RosenVows does not represent it as a qualified electronic signature or guarantee that it satisfies a special statutory form requirement in every jurisdiction or for every type of agreement. Where a stronger or certified signature form is legally required or commercially desired, the Planner and client are responsible for using an appropriate signing method. Nothing on RosenVows constitutes legal advice about the enforceability or drafting of a Planner-client agreement.
Planner Pro also provides operational tools such as client scheduling, communications history, reusable workflow templates, automations, advanced timelines, venue floor plans and business reports. These tools assist planning and administration; they do not replace the Planner's professional judgment, venue/safety checks, accounting obligations or legal/tax advice. Professional use remains subject to the Wedding Planner Partner Terms and DPA.
Use this form only if you wish to withdraw from an eligible contract. You may instead use /withdraw-contract or send any unambiguous withdrawal declaration.
RosenVows, Mohamed El Assri, Bahnhofstrasse 14, 3904 Naters, Switzerland; hello@rosenvows.com.
I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following goods / provision of the following service: [description].
Ordered on / received on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature of consumer(s), only if sent on paper: [signature]. Date: [date]. Delete wording that does not apply.
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